Artwork in the call center?

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I had to ask the manager I was talking to “Have you ever dusted the plasma screen you are using?” The customer reply to me “No, the janitor does that.”  I had to correct myself and get to my point.  “You have had the plasma screen in the call center for over four years and… Read more »

Agent Desktop Wallboards

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To help improve performance of the agents many managers add a desktop solution. In many cases agent desktops are busy with 15 – 25 applications to assist them with their job duties. However, these applications do not help them with the timing of the contact center calls, emails and chats. This article is about desktops… Read more »