Customer Call Back Option

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Call back rather than wait on hold? I have some outdoor equipment that I use at home and occasionally that equipment can break.  Last week something broke on a piece of hardware that I needed replaced. I knew immediately that this was not going to be available at any local store.  So I pulled out… Read more »

Best Practices – Call Center Wallboards

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The purpose of best practices is for managers to be able to improve the call center productivity and efficiencies. Call center improvements begin with the agents. By following best practices for each application the call center improvements will happen. The best practices will help you run an effective inbound, outbound or blended call center. This… Read more »

Best Practices – Agent Desktops

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The purpose of Call Center Best Practices is for managers to be able to improve the call center productivity and efficiencies. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call center improvements will happen. The best practices will help you run an effective inbound, outbound or blended… Read more »