Reporting Options

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Contact center managers and agents can have access to reports in a number of different ways: LCD Screens (wallboards), Desktops, Dashboards, Smartphones, Tablets, Email, Web Reports, Traditional LED Wallboards and printed out in Excel or PDF file format. The challenge is deciding which methods will work best for your contact center. This article is not… Read more »

Best Practices – White Paper

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Abstract The purpose of Contact Center Reporting Best Practices is for managers to be able to improve the call center productivity and efficiencies. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call center improvements will happen. Following best practices will help you run an effective inbound, outbound… Read more »