Dashboards: Too Much Information?

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The dashboard has many benefits to anyone that uses them properly. From the agent on up to the manager the dashboard provides real time data, historical results, combined data from across competitive sources, status, performance, summaries, inbound, outbound and many more options. However, we can create our own problems when we want too much information… Read more »

Best Practices – Desktop Wallboards 2017

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Purpose of Desktop Wallboards is to provide real time information to the agents so they are able to react immediately and effectively. The Desktop Wallboard has additional functions for the agent. The top three purposes for the desktop wallboard, according to Spectrum customers are: Critical KPI alert; Agent states for their group; Personal performance for… Read more »