Spectrum’s Display and Reporting Software Solutions collect and create unique business analytics to give you a complete view of your Call Center.
Whether you need to communicate critical information that affects daily job performance, give flexibility and mobility to management or elevate data from just “facts and figures” into useful information, Spectrum has a solution tailored to your specific needs.
Spectrum call center unified reporting software and contact center display products combine data from the ACD, CRM, WFM, in-house databases and more to provide agents and managers KPI’s that improve performance. Reviewing critical data items, acting on variances from goals and surveying the agent threshold analytics are all standard practices in contact centers utilizing the Spectrum unified reporting software.
Spectrum publishes real time and historical data to LCD Screens, Desktops, Tablet PC’s, Dashboards, LED Wallboards, Web Based reports, Email and Smart Phones.
Incorporated in 1971, Houston, Texas based Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.
Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact center applications, transforming that raw data into information and publishing that information in useable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.
Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.