Call Center Digital Signage consists of the software to capture and publish the data, the hardware to display the Key Performance Indicators (KPI's) or Metrics and the data that is captured. The two mistakes that Call Center Managers make when setting up a Call Center Digital Signage Solution are: Selecting the KPI's and Metrics and how to display the KPI's and Metrics.
This month's newsl
Spectrum Call Center Readerboards and Wallboards
Much has been written about Call Center Readerboards and Wallboards being old technology, too expensive and do not offer the call center the same level of effectiveness as an LCD screen. Briefly, let me state clearly that this is not the case. If used as intended Readerboards or Wallboards remain one of the most cost effective real tim
With the cost of Plasma/LCD screens coming down you or your customer either have one or are thinking about getting one. Using Digital Signage in a business is a great decision. With dynamic graphics, live media, web content, scheduled frames of content your business and customers can reap the benefit of Automated Real Time Information.
Some of our customers have put the cart before the
In a tightening economy it is difficult to recommend and justify additional staff to meet peak period operations. Some organizations are reducing staff to reduce operating expenses and now have fewer people to do the same amount of work. Companies are seeing lower customer satisfaction ratings, lower service levels and higher than usual number of escalations and complaints.
Spectrum Automated Real Time Reporting
Managing your business or department through key performance objectives is a challenge given different sources of information and varying metrics. The challenge is even greater when the metrics are diversified due to the different objectives being monitored. Therefore, each department executive needs to have a customized summary performance report based