2014
Contact center managers and agents can have access to reports in a number of different ways: LCD Screens (wallboards), Desktops, Dashboards, Smartphones, Tablets, Email, Web Reports, Traditional LED Wallboards and printed out in Excel or PDF file format. The challenge is deciding which methods will work best for your contact center. This article is not Best Practices for reporting but rather t
2014
Abstract The purpose of Contact Center Reporting Best Practices is for managers to be able to improve the call center productivity and efficiencies. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call center improvements will happen. Following best practices will help you run an effective inbound, outbound or blended call cente
2014
The purpose of Call Centre Best Practices is for managers to be able to improve the call centre productivity and efficiencies. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call centre improvements will happen.  The best practices will help you run an effective inbound, outbound or blended call centre. This is an enewslette
2014
The purpose of Call Centre Best Practices is for managers to be able to improve the call centre productivity and efficiencies. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call centre improvements will happen.  The best practices will help you run an effective inbound, outbound or blended call centre. This is an enewslette
2014
The purpose of Call Centre Best Practices is for managers to be able to improve the call centre productivity and efficiencies. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call centre improvements will happen.  The best practices will help you run an effective inbound, outbound or blended call centre. This is an enewslette
2014
The purpose of Call Center Best Practices is for managers to be able to improve the call center productivity, efficiencies and be aware of overall status. Productivity and efficiency improvements begin with the agents. By following best practices for each application the call center improvements will happen. The best practices will help you run an effective inbound, outbound or blended call cente