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Real-Time Analytic & Reporting Solutions for the Contact / Call Center

Spectrum Corporation is innovative and focused on developing products that respond to the needs of contact centers and the telecommunications industry. Our real-time software and hardware solutions give you the tools you need to better manage resources, company/agent performance and make informed decisions.

Real-Time Analytic and Reporting Solutions
Deliver database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops, XML web pages and more. Our real-time reporting and alerting software gives you the flexibility to receive critical information in a format suitable to your environment.

Intelligent Data Adds Value to Your Business

Improve Customer Service

  • Deliver critical information to agents relevant to your customers.
  • Agents are aware of how many calls are waiting or other call statistics – oldest call waiting, tickets closed or emails InQ.
  • Managers and agents will have the information they need to make decisions while on the phone – first call resolution.

Maximize Performance

  • Managers can be mobile and stay informed by receiving contact center information on a cell phone or PDA.
  • The workforce can make proactive daily decisions.
  • Management becomes focused in critical areas where they are needed most.

Empower Workforce

  • Managers or senior staff will have a quick view into agent
    or contact center performance.
  • Check daily status in real time without running reports.
  • Managers and agents have more confidence in their decisions with real-time information.

Increase Productivity

  • More reliable statistics help you make better decisions – faster.
  • Access to information in real time improves time management.
  • Clearly define company goals and objectives – set KPIs
    and statistics.

Reduce Costs

  • Agent adherence to schedules and company objectives.
  • Reliable and long-lasting software and hardware.
  • Spot trends in agent performance or even in company products.