Spectrum call/contact center LED wallboards display key call center statistics and metrics on the wallboards to improve agent and team leader performance. Wallboards show the groups what is happening right now in the call center. They are extremely reliable and efficient. Spectrum wallboards have a life expectancy that exceeds 10 years.

Spectrum is the first choice for call center system integration and contact center integration. Our wallboards are available in Avaya, Cisco, Nortel, Siemens and many others.

Key Benefits of Call Center LED Wallboards:

• Multi sizes to meet any call center space or use requirements and budget;
• Tricolor LED’s to support threshold and variance alerts;
• Messages can be run on the boards;
• Audible alerts get the attention of the agent and request them to view the wallboards;
• IP Enabled to connect to the corporate network and avoid costly separate wiring.

LCD Screen, Plasma Screen or Flat Panel display (VectraView):

While technically each of these are different devices, the terms are used interchangeably to refer to the same thing - a large panel LCD display that can show dynamic graphics video, web pages, charts, graphs and text in full color.

LED Wallboards (Wallboards):

These are the traditional LED wallboards that show call center statistics and metrics in tricolor text only.

Desktop Clients (XorceView):

These are the desktop applications that display real time call center agent statistics and metrics on an agent desktop.