Reporting Software Industry Solutions
Spectrum’s Display and Reporting Software Solutions collect and create unique business analytics to give you a complete view of your Call Center.
By combining data from multiple data sources you are quickly alerted to the overall contact center status.
A well designed dashboard will help you improve productivity and drive a positive behavior.
Access to selective summarized data that the manager and agents can view will provide them with visualization of the performance.
The Spectrum reporting saves you time by combining data together into a single dashboard.
Group level reporting that can combine data from multiple sources is a requirement for most utilities.
The knowledge of performance, status and agent states can be critical a retail manager’s abilities to get the job done.
Collect the data from the ACD Platform for customer service skill groups and combine it with WFM and our customer service ticketing system.
Deliver critical data to devices such as:
- LCD Screens
- Web Reports
- Tablets and Smartphones
Whether you need to communicate critical information that affects daily job performance, give flexibility and mobility to management or elevate data from just “facts and figures” into useful information, Spectrum has a solution tailored to your specific needs.