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Insurance Call Center Software

insurance call center reporting

 

Call Center Reporting in the Insurance Industry

For insurance contact center reporting software, Unified Contact Center Reporting Solution will have a positive effect on the Contact Center operations. Agents, Team Leaders and Managers need access to real time information to make immediate and effective business decisions. By capturing real time data from various contact center applications such as multi-channel ACD’s, WFM, CRM or even in house databases Spectrum is able to produce unified reports that will improve contact center performance.

The most requested Call Center KPI's from the insurance industry:

 

call center insurance KPIs
  • Customer Satisfaction
  • Agent Turnover
  • FCR
  • Agent Training
  • ASA
  • Abandon Rate
  • Cost per Call
  • Agent Utilization

Additional Industries Spectrum offers Call Center Reporting Software for:

We offer a variety of products for viewing call center reporting software, including wallboards, LCD displays and more.

Contact Spectrum for details on insurance industry contact center metrics.

 

 

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