Our retail & catalog call center software provides management with key performance indicators (KPIs) like average revenue, average hold time (AHT), customer satisfaction (CSat) and more. A Unified Contact Center Reporting Solution for Retail / Catalog Contact Center will have a positive effect on the Contact Center operations. Agents, Team Leaders and Managers need access to real time information to make immediate and effective business decisions. By capturing real time data from various contact center applications such as multi-channel ACD’s, WFM, CRM or even in house databases Spectrum is able to produce unified reports that will improve contact center performance.

• Average Revenue
• AHT
• CSat
• Abandon Rate
• FCR
• ASA
• Cost per Call

We offer a variety of products for viewing call center reporting software, including wallboards, LCD displays and more.

Other Industries Spectrum offers Call Center Reporting Software for:

• Financial
• Insurance
• Healthcare
• Government
• Utilities
• Customer Service / Help Desk
  

Contact Spectrum for details on retail /catalog industry contact center metrics.