Utility Call Center Reporting Software

Utilities Call Center Solutions

Our utility contact center reporting software provides key performance indicators (KPIs) like: CSat Rating, ASA, abandon rate and more. Built on our Unified Contact Center Reporting Solution for the Utilities industry, our utilities call/contact center reporting software provides agents, team leaders and managers access to real time information to make immediate and effective business decisions. By capturing real time data from various contact center applications such as multi-channel ACD’s, WFM, CRM or even in house databases Spectrum is able to produce unified reports that will improve contact center performance.

The most requested Call Center KPI’s from the utilities industry:

• CSat Rating
• ASA
• Abandon Rate
• AHT
• FCR
• Service Level

We offer a variety of products for viewing call center reporting software, including wallboards, LCD displays and more.

Other Industries Spectrum offers Call Center Reporting Software for:

• Financial
• Insurance
• Healthcare
• Government
• Retail / Catalog
• Customer Service / Help Desk
  

Contact Spectrum for details on utilities industry contact center metrics.