Financial Display Solutions
- Plasma Screens
- 1 - 4 Line Wallboards
- Matrix Wallboards
- Cell Phones, Pagers and PDA's
- Full Color Outdoor Message Center (OMC)
- Single Color Outdoor Message Center (OMC)
- Changeable Letter Boards
Plasma Screens
Display stock information, world financial news, key performance metrics and compelling messages to managers and decision makers alike. Plasma screens are very dynamic; capable of showing statistics in graphical form entices more excitement out of the agents. In addition, live data feeds from the internet or TV brings an added element of knowledge to the command center. Corporate, national and even world news helps management decide how to move on critical data.1 - 4 Line Wallboards
Wallboards/Readerboards are ideal for small and medium size financial call centers and bank lobbies. Display critical performance indicators for the branch and corporate call center. Individual agent statistics followed by branch statistics provides powerful information enabling the agents and branch managers to adjust to call volume and the centers current performance. Also, notify, entertain and alert your customers with multi-colored wallboards.Matrix Wallboards
Command centers require detailed information from across the enterprise to be able to make “command” decisions. A matrix wallboard gives you the extra space to display more information.
- Display transaction processes and process errors for managers to adjust work flow and approval processes.
- Larger call centers that accumulate data from all branches can display this data on a matrix wallboard.
- Managers can adjust workflow based upon accurate real-time and historical data from across the enterprise.
- Agents, properly coached, can switch groups or log into another queue based upon real-time data.
Cell Phones, Pagers, and PDA's
Configure the Spectrum solution software to generate critical message thresholds to notify management when critical performance metrics are out of round and need to be addressed. The cell phone is called and a text message is sent with a predetermined message. Or send a predetermined message to a PDA. The Spectrum solution offers flexibility allowing different technology to be used to connect to management.
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