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Healthcare/Insurance Display Solutions

Plasma Screens

Plasma Screens are the preferred method of presenting data in a graphical format to a busy call center.  Key performance indicators are color-coded to show exceeded threshold values, help agents
log in and accelerate the claims process.

The screen layout could include:

  • ACD/CRM statistics
  • Live feeds from the emergency sites
  • Scrolling messages with details of specific incidents
  • Plan information
  • Regulation changes
  • And Much More! 

Agents and supervisors that are informed can and will make better decisions resulting in increased productivity and customer retention.

1 - 4 Line Wallboards

Spectrum wallboards are designed to make the Healthcare and Insurance contact centers more productive. They can display initial data from multiple groups to agents covering different groups/skill sets.  This critical information enhances your operational efficiency and improves customer retention by empowering the agents to make quick accurate decisions.  Messages can be displayed on the boards with updated information about plans, coverage, ACD/CRM statistics in thresholds, or changes in the schedule.  Reduces costs by providing a way to share data between departments and the enterprise.

HTML/Web Pages       

Web pages that include real-time and up-to-date statistics are available to the supervisor working from home.  This information could be a snap shot view of selected statistics or all of the stats from the contact center.  Login to the corporate network and view your center statistics while they refresh and provided an up-to-the-second record of what the agents are seeing.  Better customer service, productivity and ultimately improved customer retention is the result of utilizing web pages/html views of Spectrum solution software spreadsheet.

Cell Phones, Pagers and PDA's

With Spectrum’s Healthcare solutions software, critical data is sent to your device when you need it most.  Configure the Spectrum solution software to generate a critical message when a threshold is exceeded and transmit this message to your hand held PDA.  With the real-time data being sent to wherever you're located, you remain mobile yet connected to the contact center.  Spectrum’s solution software keeps you connected.