Healthcare/Insurance Software Solutions

Data Collection

The Healthcare and Insurance industries are changing everyday.  New State and Federal regulations force changes, cost containments and put added pressures on managers to be more productive with fewer resources.

Spectrum’s software will collect the statistics that you need most such as ACD, CRM, or some other ODBC database data and will bring it into our software for you to manipulate and distribute.  Data Collection and distribution should be helpful and informative for everyone using or seeing this data.  

Data Output

You have a distributed contact center that includes field agents, office agents, traveling VP’s and work-from-home personnel.  You have a need to get the critical data to them with a single software package that does not take a “Rocket Scientist” to figure out.  Spectrum’s Enterprise Software puts you in the driver seat allowing you to administer the software and send this time critical data to agent desk tops, managers cell phone’s, VP’s and field agents PDA’s or IT’s pager.  Home office agents see real-time data completely being refreshed on their networked home PC.