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Home > Industry Solutions > Retail/Catalog Houses > Retail Catalog Houses Display Solutions

Retail/Catalog Houses Display Solutions

Plasma Screens

Create excitement and enthusiasm in your call center with a plasma screen using real-time data mixed in with live video of your TV ads and images from your catalogs.  Use Spectrums solutions to collect data from many data sources.  Turn this data into eye appealing and informative graphs and charts on a plasma screen. Take the next step and add soothing messages to the screen.  Now you will have key performance indicators, video images if your ads, catalog pages and messages with critical threshold values being displayed. 

1 – 4 Line Wallboards

Wallboards/Readerboards are preferred and possibly the best method of displaying statistics to the agents working in a retail or catalog call center.  Quick and easy to read “Calls in Que”, “Oldest call waiting” and “Service Level” are just a few of the many statistics agents can use to improve  productivity and generate additional revenues. Add specific messages about the new catalog or specials. Also, this board can be a positive motivator displaying messages about awards and bonuses.

Cell Phones, Pagers and PDA's

In the fast paced world of retail business managers and decision makers need to stay in touch and be reached.  Having these mobile devices provides that level of security that each manager needs when they are out of the office, attending meetings, or unreachable.  When a key indicator has exceeded a predetermined threshold these decision makers can be reached and notified of the current status.  Sometimes it’s challenging news and other times it’s good news about a new sales revenue level being reached and exceeded. 

Printed Reports

When required, having a printed report showing the past statistics is helpful.  Set up your reports to print at precise times during the day or after a week.  Spectrum has many preconfigured reports, especially for Siemens users.  However, if our canned reports do not work for you, tell us what you want and we will configure it for you.