Retail/Catalog Houses Software Solutions

Data Collection

Collecting data such as ACD and CRM data gives the contact manager a snap shot of the current status of the center.  This is helpful when running an efficient and effective center.  Now let’s take this data collection to the next level.

Gather data from sales revenue databases, such as ProComm.  The data a manager can collect, manage and administer just took a huge leap toward increasing productivity.  Use the Spectrum software to create a new statistic CCR (Call Center revenue) to show how much more productive the team has been. Maybe you’re taken 10% more calls for the day and sales revenue was 20% higher than the norm. With this new and unique data your contact center can make faster informed decisions.

Data Output

Collecting the proper data and assembling it into a useful format is critical to the success of your business.  Retail call centers want to know not only how many calls they taken, but also what has been sold today and by whom.  Create this friendly competition by showing the agents with top sales calls and revenue generated from their calls.

Advertising is not only for the customer.  Display specials to the agents to sell, suggest selling ideas with messages and promotions on the Plasma screen.  Display the current or new catalog so agents are seeing what the customer is seeing.  Pop-up the amount of sales calls waiting to be answered on their PC screen to improve ASA.