Utilities Display Solutions

• Plasma Screens
• 1 - 4 Line Wallboards
• Cell Phones, Pagers and PDA's

Plasma Screens

Staying informed in a call center for a Utilities company means much more than getting statistics from the ACD.  To be effective and productive a Utility Contact Center should be aware of the weather ACD statistics and Control room critical messages.  Blending a live weather feed with statistics and critical messages adds a whole new dimension to the data.  As the weather is taking a turn for the worse agents can view the statistics and weather and prepare for the upcoming call activity.  In this case real-time information and statistics work together to predict future call volume.

1 – 4 Line Wallboards

Display real time statistics and positive promotional messages on a Spectrum Wallboard.  ACD, CRM, WFM, etc. Statistics combined with timely messages helps to create a productive contact center.

Make the boards more effective by rolling through multiple groups of statistics.  This data becomes more valuable to the agents when you  assign color-coded and audible thresholds to key performance indicators.  Also, increase the value of messages  by imbedding  statistics within the message, “Congratulations Customer Service 98% service level for the week!!”

Cell Phones, PDA’s, and Pagers

Mobility, Flexibility and Connectivity are all of the benefits of using your cell phone, PDA or pager with a Spectrum Solution.  Managers, Field Service, Supervisor and VP’s can remain mobile yet stay connected and receive regular updates from the contact center.   Schedules remain flexible for management because critical alarms are automatically sent to them wherever they are located.  Don’t miss a beat when you utilize a Spectrum Solution and your phone, PDA or pager.