Utilities Software Solutions

Data Collection

Utility companies have unique data collection needs including the usual ACD/Call Center data to the not-so-average control room data.  Gathering this data and getting it out to the agents/managers as well as control room technicians does not need to be a challenge.  With Spectrum’s unique software, we will show you how we can collect data from your ACD, CRM or other ODBC databases and display this data to your managers and agents.  Next, we will collect control room stats, error messages, critical alarms and thresholds from the control room database and sent it to management, technicians or people on call – you decide!

Whether it is a small task such as ACD statistics or an Enterprise endeavor of collecting data from across the corporation, Spectrum has the perfect software for you.

Data Output

Critical alarms, urgent messages, exceeded thresholds all cost the Utility companies money if they are not addressed immediately.  Your customers are counting on your to deliver uninterrupted service and to answer their call when there are problems.  Motivating your agents to take these calls can be a challenge.  Keep everyone aware with a Plasma Screen showing real-time statistics and messages about outages and where they are located and your agents will love you for it.

Control room technicians need flexibility, mobility and critical data sent to them no matter where they are located.  Spectrum can send this data to their cell phones, pagers, desktops, house PCs, or even their PDAs.  Keep connected with Spectrum Software and Displays.