Avaya Call Center Reporting

Avaya Contact Center Reporting & Wallboards

Avaya call center reporting software & wallboards capture data from the Avaya ACD & other data sources such as CRM, WFM, your own in-house databases & creates unified reports. Spectrum offers software and hardware which is compliant with Avaya's reporting solutions. Our unified contact center reporting solutions integrate with the following Avaya systems:

• CMS with Ultralink
• CMS with NeXorce
• BCMS Vu Display
• BCMS NeXorce
• BCMS with UltraLink
• IQ
• OA
• IP Office

Avaya Reports

Spectrum offers real time reporting solution with UCCR which integrates with Avaya. These reports are available on wallboards, LCD screens, web based reports, desktops, email or smart phones.  The reports are all different, based on the level of reporting – agents will see different real time information from a senior manager report which contains more historical information.

Using Avaya contact center activity monitoring, Spectrum collects contact center metrics from the Avaya platform utilizing multiple tools as required.

Additional call center application reporting is possible utilizing similar tools to capture data from your CRM, WFM, IVR, or you in house proprietary data source.

Contact us to learn more about Unified Contact Center Reporting for Avaya