Avaya Contact Center Reporting & Wallboards

Avaya call center reporting software & wallboards capture data from the Avaya ACD & other data sources such as CRM, WFM, your own in-house databases & creates unified reports. Unified Contact Center Reporting for Avaya includes:

• CMS with Ultralink
• CMS with NeXorce
• BCMS Vu Display
• BCMS NeXorce
• BCMS with UltraLink
• IQ
• OA
• IP Office

The reports are available on wallboards, LCD screens, web based reports, desktops, email or smart phones.  The reports are all different, based on the level of reporting – agents will see different real time information from a senior manager report which contains more historical information.

Using Avaya contact center activity monitoring, Spectrum collects contact center metrics from the Avaya platform utilizing multiple tools as required.

Additional call center application reporting is possible utilizing similar tools to capture data from your CRM, WFM, IVR, or you in house proprietary data source.

Contact us to learn more about Unified Contact Center Reporting for Avaya