Home » Partners » Avaya
PDF Print E-mail

Avaya Call Center Reporting & Wallboards

Avaya reporting technology is used by companies all over the world in the contact center. Spectrum software and hardware reporting solutions offer simple integration with Avaya, so that call center managers can gain a view of how the call center is performing in real time. Selected as part of Avaya’s DevConnect program, Spectrum’s software and hardware reporting solutions have been tested for compliance by Avaya and are compatible with standards-based Avaya solutions.

avaya devconnect call center reports

Avaya call center reporting software & wallboards capture data from the Avaya ACD & other data sources such as CRM, WFM, your own in-house databases & creates unified reports. Spectrum offers software and hardware which is compliant with Avaya's reporting solutions. Our unified contact center reporting solutions integrate with the following Avaya systems:

Benefits of Avaya "Compliant" Reporting Solutions

  • Innovative Unified Contact Center Reporting can be ordered directly from Avaya and its channel partners.
  • Enables easier access to Avaya-compatible technology that extends the value of a company’s unified communications network.

Avaya Reports

Spectrum offers real time reporting solution with UCCR which integrates with Avaya. These reports are available on wallboards, LCD screens, web based reports, desktops, email or smart phones.  The reports are all different, based on the level of reporting – agents will see different real time information from a senior manager report which contains more historical information.

avaya wallboards

Using Avaya contact center activity monitoring, Spectrum collects contact center metrics from the Avaya platform utilizing multiple tools as required.

Additional call center application reporting is possible utilizing similar tools to capture data from your CRM, WFM, IVR, or you in house proprietary data source.

Contact us to learn more about Unified Contact Center Reporting for Avaya

 

 

Questions? Click here to Contact Us
or call us today at 713.944.6200

Sign Up for Our Newsletter
...