Avaya BCMS with NeXorce

Avaya BCMS Enterprise Software

NeXorce uses data emulation (screen scrape) to capture data from the Avaya BCMS and stores the collected data in the neXorce database. NeXorce software is the software engine for Unified Contact Center Reporting. By combining the Avaya BCMS data with other data such as CRM, WFM, etc. NeXorce builds unified reports for the call center.

avaya bcms with nexorce

Features Of The Avaya BCMS Software

The BCMS reports allow you to manage the hourly and/or daily operations of the automatic call distribution process:

  • Monitoring trunk group usage
  • Monitoring the calling volume for each split
  • Monitoring VDNs
  • Monitoring the work load of each agent
  • Comparing agent performance

These reports can be displayed on a video display terminal in real time to provide instant feedback to agents regarding their workload and performance levels.

Applications for Avaya BCMS Software

  • For call centers that are looking for an Enterprise type unified reporting tool neXorce will provide the ideal reporting package;
  • neXorce is scalable and when the full Avaya CMS is added to the Avaya Definity neXorce can migrate and continue to provide reporting benefits to the call center;
  • neXorce is able to capture data from other sources improving the communications in the call center.

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