Avaya BCMS software & wallboards, powered by Ultra-Link Software for SMB call centers, captures data from the BCMS and other sources and displays that information on wallboards and agent desktops.

Ultra-Link uses data emulation to capture data from the Avaya BCMS and stores the collected data.  Then, by combining the Avaya BCMS software data with other data such as CRM, WFM, etc., Ultra-Link builds unified reports for the SMB call center.

Applications for Avaya BCMS Software

• For the SMB call centers that are looking for a unified reporting tool, Ultra-Link will provide the ideal reporting package;
• Low cost call center reporting solution fits into any budget;
• Perfect fit for the traditional call center wanting to display text only to the wallboards or desktops.

Contact Spectrum for more information about Ultra-Link