Avaya CMS Reporting with NeXorce

Avaya CMS Wallboards by NeXorce

Avaya CMS wallboards & reporting powered by NeXorce software uses the ULS socket to capture data from the Avaya CMS and stores the collected data in the neXorce database. NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the CMS data with other data such as CRM, WFM, etc., neXorce builds unified reports for the call center. neXorce is able to capture Avaya Split Skill, Agent and VDN information from the Avaya CMS via Spectrum ULS sockets

Most call centers using Spectrum’s neXorce enterprise software also are capturing data from other sources such as CRM, WFM, and in-house created databases.

Avaya CMS Wallboards with neXorce

Features Of CMS Reporting

CMS offers the following features:

  • CMS reporting
  • CMS supervisor pc client
  • CMS supervisor web client
  • ACD administration
  • Backup Support
  • IPv6 Support

CMS reports feature real-time and historical data on all activities in the call center. It stores all the ACD data received through the communication manager or the communication server in the real-time and historical databases.

Applications for Avaya CMS Reporting

  • Agents: Desktops, LCD Screens and Wallboards with Split Skill and Agent status information
  • Team Leaders: Desktops, Web based reports, LCD Screens with Split Skill and Agent status information
  • Managers: Web based reports, desktops, mobile phones, LCD Screens with Agent, CRM and WFM information and drill down capabilities.
  • Senior Managers: Web based reports, mobile phones, desktops with historical contact center information and drill down capabilities.

Contact Spectrum for more information about neXorce

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