Avaya IP Office Wallboards & Displays

The Avaya IP Office (Up to v5) has integrated wallboard & display software that is compatible with the 3214C 2-line Spectrum LED wallboards. Displaying call queue statistics on LED wallboards to your contact center presents agents with actionable KPI’s so they can make adjustments based on current call levels.

avaya ip office software

Key Benefits of Integrated Wallboard Displays For Avaya IP

Integrating the use of Avaya IP Office with our wallboard display products presents a lot of advantages to our customers. Offering a serial to IP adapter that easily connects your serial wallboards to your network to present KPIs, metrics, threshold and variance alerts to call center users.

  • IP enabled features allows connection to the corporate network that helps to avoid costly separate wiring.
  • Available in variety of differet sizes to meet the requirements of any call center space, applications and budget.
  • Key Messages can be run on the boards.
  • Audible alerts can be used to get the attention of the agents.

The CCC Server application residing on a PC has built-in wallboard driver software and the data items and formatting available for the Spectrum wallboards will be dependent on this application. The diagram above is an estimation of the features supported. For the latest information please contact refer to the Avaya CCC Wallboard Manager User Manual

Avaya’s IP Office (CCC) requires that you activate the right to use license for the wallboard software. This is licensed in increments of 4 wallboards, which allows you to daisy chain multiple wallboards off a single serial port.

Contact Spectrum for more information about Avaya IP Office wallboards

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