Avaya OA Real Time Reporting Software

Avaya OA real time reporting software implements neXorce software. NeXorce uses the ULS socket to capture data from the Avaya CMS and Web Soap Calls to collect multi channel ACD data from the Avaya OA.

NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. NeXorce stores the collected data in the neXorce database.  By combining the CMS and OA data with other data such as CRM, WFM, etc, neXorce builds unified reports for the call center.

Most call centers using Spectrum’s neXorce enterprise software also are capturing data from other sources such as CRM, WFM, and in-house created databases.

Applications

Agents: Desktops, LCD Screens and Wallboards with Split Skill and Agent status information
Team Leaders: Desktops, Web based reports, LCD Screens with Split Skill and Agent status information
Managers: Web based reports, desktops, mobile phones, LCD Screens with Agent, CRM and WFM information and drill down capabilities.
Senior Managers: Web based reports, mobile phones, desktops with historical contact center information and drill down capabilities.

Contact Spectrum for more information about neXorce