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Cisco Contact Center Reporting Software

Cisco Wallboards & Reporting Software

Spectrum services Cisco with call/contact center reporting software through our Unified Contact Center Reporting platform. For Cisco UCC Express and Enterprise the call/contact center reporting software captures data from the Cisco platform as well as other data sources such as CRM, WFM, or your own in house database and creating unified reports. Spectrum call center reporting for your Cisco platform includes dynamic charts and graphs, thresholds that can be set and adjusted by the administrator and adjustable fonts for easy viewing reports from across the room.

cisco call center reporting

Cisco reports are available on LCD screens, web based reports, desktops, wallboards, email or smart phones. The unified reports are all different based on the level of reporting – agents, team leaders, managers and senior management.

cisco wallboards

Integration With Unified Contact Center Reporting

Our Unified Contact Center Reporting Platform integrates well with Cisco to extract data from multiple sources and automatically send reports to devices such as LCD screens, Desktops, Wallboards or Smartphones. Coupled with Cisco, the unified contact center reporting software can fully utilise capabilities to provide key benefits to mangers. These benefits include the accurate monitoring of critical KPI's, more informed decision-making, mobility and alerts that will enable pro-active decision making.

Wallboard Functionality

Using wallboards to display collected data from Cisco, CRM, WFM and in-house sources can greatly assist members in the contact center with up-to-date information and metrics on performance. The wallboards can also utilize this data to provide threshold and variance alerts to quickly get the attention of agents.

Spectrum also is compatible with Cisco IPCC Express and IPCC Enterprise platforms.

Contact Spectrum for more information about
Unified Contact Center Reporting for Cisco

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