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Cisco Contact Center Reporting Software

Cisco Wallboards & Reporting Software

Spectrum services Cisco with call/contact center reporting software through our Unified Contact Center Reporting platform. For Cisco UCC Express and Enterprise the call/contact center reporting software captures data from the Cisco platform as well as other data sources such as CRM, WFM, or your own in house database and creating unified reports. Spectrum call center reporting for your Cisco platform includes dynamic charts and graphs, thresholds that can be set and adjusted by the administrator and adjustable fonts for easy viewing reports from across the room.

cisco call center reporting

Cisco reports are available on LCD screens, web based reports, desktops, wallboards, email or smart phones. The unified reports are all different based on the level of reporting – agents, team leaders, managers and senior management.

cisco wallboards

Spectrum also is compatible with Cisco IPCC Express and IPCC Enterprise platforms.

Contact Spectrum for more information about
Unified Contact Center Reporting for Cisco

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or call us today at 713.944.6200

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