Cisco UCC Enterprise Wallboards

UCCE Wallboards

Spectrum provides Cisco with UCC Enterprise (UCCE) wallboards powered by our NeXorce software. NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. NeXorce typically queries the Skill_Group_Real_Time and Call_Type_Real_Time tables and stores the collected data in the neXorce database. Spectrum also will query certain “views” that are available in UCC Enterprise. By combining the UCC Enterprise data with other data such as CRM, WFM, etc., neXorce builds unified reports for the call center.

Key Benefits:

• Flexible reporting that provides the metrics and statistics that you want to see, not a canned report;
• Alert notifications on threshold violations;
• Truly Unified Reporting by being able to combine Cisco UCC Enterprise data with data from other sources.

Spectrum also is compatible with Cisco IPCC Enterprise.

Contact Spectrum for more information about neXorce