Cisco Call Center Express Software

Cisco UCC Express

cisco ucc express Cisco Call Center Express software, or UCC Express, is provided by Spectrum and uses NeXorce software. NeXorce queries the CSQ and rtlCD statistics tables and stores the collected data in the neXorce database.

NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the UCC Express data with other data such as CRM, WFM, etc., neXorce builds unified reports for the call center.

cisco call center express

Key Benefits:

Flexible reporting that provides the metrics and statistics that you want to see, not a canned report;
Alert notifications on threshold violations;
Truly Unified Reporting by being able to combine Cisco UCCX data with data from other sources.

Spectrum also is compatible with Cisco UCC Enterprise.

Contact Spectrum for more information about neXorce

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