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Cisco Call Center Express Software

Cisco UCC Express

cisco ucc expressCisco Call Center Express software, or UCC Express, is provided by Spectrum and uses NeXorce software. NeXorce queries the CSQ and rtlCD statistics tables and stores the collected data in the neXorce database.

NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the UCC Express data with other data such as CRM, WFM, etc., neXorce builds unified reports for the call center.

cisco call center express

What Are The Key Features of UCC Express?

  • Automatic call distributor features such as conditional routing, expected-wait-time messages and call-in-que messages to inform customers that are calling you.
  • Boosting caller satisfaction with presence integration to allow improved agent performance during call.
  • High quality workforce management and optimization tools.
  • Extensive contact management capabilities.

Key Benefits:

  • Flexible reporting that provides the metrics and statistics that you want to see, not a canned report.
  • Alert notifications on threshold violations.
  • Truly Unified Reporting by being able to combine Cisco UCCX data with data from other sources.
  • Satisfies calling customers with extensive contact management.
  • Improves productivity of call center workforce.
  • Provides an all-in-one solution enabling reduced costs.

Spectrum also is compatible with Cisco UCC Enterprise.

Contact Spectrum for more information about neXorce

 

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