Nortel Reporting & Wallboards

Nortel Unified Contact Center Reporting

Nortel reporting and wallboards are powered by Spectrum Unified Contact Center Reporting. Nortel reporting and wallboards consist of capturing data from the Nortel platform as well as other data sources such as CRM, WFM, or your own in-house database and creating unified reports. 

The reports are available on LCD screens, web based reports, desktops, wallboards - readerboards, email or smart phones. The unified reports are all different based on the level of reporting – agents, team leaders, managers and senior management.

Key Benefits:

• Focus agent attention on key activities to meet SLA’s;
• Help agents improve their performance;
• Improve overall contact center efficiencies and meet targeted goals.

Contact Spectrum for more information about Nortel integration.