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Nortel Call / Contact Center Reporting Software

Nortel CCMS with neXorce

Nortel call/contact center reporting software powered by neXorce CCMS software, uses the NConnect socket to capture data from the Nortel CC MS and stores the collected data in the neXorce database.  

Nortel CCMS with neXorce

neXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the CC MS data with other data such as CRM, WFM, etc. neXorce builds unified reports for the call center.

nortelccms

Key benefits:

  • Monitor critical KPI’s across the contact center
  • Unified reports summarize all data into reports for each level of the contact center.
  • Reports are published to desktops, LCD screens, web based reports, wallboards and smart phones. Alerts and notifications are sent via to desktops, wallboards, LCD Screens, Email, SMS and smart phones.
  • Immediate adjustments can be made to improve the business.

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