Aastra (Ericsson) Call Center Reader Boards & Wallboard Software

Spectrum Partner Aastra (Formerly Ericsson)

The Aastra call center reader boards and wallboard software have integrated wallboard software that is compatible with the Spectrum wallboards.

Displaying call center queue statistics on LED wallboards to your contact center presents agents with actionable KPI’s so they can make adjustments based on current call levels.

Key benefits:

• Agents are aware of the current status and are able to make immediate adjustments and improve the agent performance in the call center.
• Messages sent to the agents improve morale and communications within the call center.
• Changes are made and everyone is aware of it at the same time bypassing the rumors that can happen in a call center.

Contact Spectrum for more information about wallboards