Blackberry (BB) Enterprise Server & Reporting

Spectrum Partner Blackberry

Blackberry (BB) enterprise server & reporting uses Spectrum NeXorce software. Spectrum's neXorce easily integrates with the Blackberry Enterprise Server to extract email statistics and metrics for use in the call center reporting. NeXorce queries the BES database to capture store data in the neXorce database.

neXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the BES data with other data such as multi channel ACD’s, WFM and ticketing systems, neXorce builds unified reports for the call center.

Key benefits:

• Monitor critical KPI’s across the contact center
• Unified reports summarize all data into reports for each level of the contact center.
• Reports are published to desktops, LCD screens, web based reports, wallboards and smart phones.
• Immediate adjustments can be made to improve the call center operations.

Contact Spectrum for more information about neXorce and BES