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Genesys Reporting & Wallboards

Genesys reporting & wallboards are powered by Spectrum's neXorce software. NeXorce connects with the Genesys Stat Server to capture data from Genesys and stores the collected data in the neXorce database.

neXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the Genesys data with other data such as CRM, WFM, etc., neXorce builds unified reports for the call center.

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Key benefits:

  • Monitor critical KPI’s across the contact center
  • Unified reports summarize all data into reports for each level of the contact center.
  • Reports are published to desktops, LCD screens, web based reports, wallboards and smart phones.
  • Immediate adjustments can be made to improve the business.

Contact Spectrum for more information about Genesys

 

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