Microsoft Call Center CRM Wallboards & Reporting Software

Microsoft call center CRM wallboards & reporting software uses Spectrum neXorce software. NeXorce easily integrate with Microsoft CRM to extract critical KPI and metrics information. NeXorce uses web services to capture data from the MS CRM database.

NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. The captured data is stored in the neXorce database. By combining the CRM data with other data such as multi channel ACD’s, WFM and ticketing systems, neXorce builds unified reports for the call center.

Key benefits:

• Monitor critical KPI’s across the contact center
• Unified reports summarize all data into reports for each level of the contact center.
• Reports are published to desktops, LCD screens, web based reports, wallboards and smart phones.
• Immediate adjustments can be made to improve the business.

Contact Spectrum for more information about Microsoft CRM