Outlook Call/Contact Center Reporting & Databases

Microsoft Outlook with neXorce Enterprise

Spectrum NeXorce software is compatiable with Microsoft Outlook call/contact center reporting and databases. NeXorce integrates with MS Outlook to extract email statistics for call center reporting, quering the Outlook database to capture and store data in the neXorce database.

NeXorce Enterprise Software is the software engine for Unified Contact Center Reporting. By combining the Outlook data with other data such as multi channel ACD’s, WFM and ticketing systems NeXorce builds unified reports for the call center.

Key benefits:

• Monitor critical KPI’s across the contact center
• Unified reports summarize all data into reports for each level of the contact center.
• Reports are published to desktops, LCD screens, web based reports, wallboards and smart phones.
• Immediate adjustments can be made to improve the call center operations.