Home > Partners > Telecom Oem > Imessaging

iMessaging Systems

Back to Telecom OEM

iMessaging's iNspire Call Center Suite with Ultra-Link

Ultra-Link Express is a powerful real-time software that gathers information from iMessaging's iSeries/i5 base iNspire Call Center Suite and distributes selected data to Spectrum's LED.  The system offers flexibility in displaying data elements, alerts, and messages to the entire center thereby increasing awareness and focusing work activity to accomplish the team goal.

Spectrum Wallboards may be connected to iNspire via either TCI/IP or a serial connections.

 

Ultra-Link for iNspire Call Center Suite

Sample Data Item

Calls in Queue
Service Level

Agent Status
Longest Hold Time

Average Call Time
Average Hold Time

Calls Processed
Abandoned Calls