Magix with Taske

Taske for Avaya Merlin Magix

WallSign Administrator and WallSign Server are two applications in the TASKE Call Center Management Tools suite of applications. These applications provide a communication link with one or more Spectrum Wallboards and act as the interface for the configuration and management of messages displayed on the wallboards. 

Taske WallSign Server

                    3024-IPC (Ethernet)             3024-IPC (Ethernet)

The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information please contact Taske vendor or consult the Taske WallSign User’s Guide.

Compatible Wallboards
1-Line serial models
2-Line serial models
3-Line serial models
4-Line serial models
2-Line Ethernet Wallboards
4-Line Ethernet Wallboards

Taske for Avaya Merlin Magix

The following data items can be viewed from your Taske Call Center Management software. 

Real Time                                      Historical
Calls Waiting                                   Calls Offered
Longest Wait Time                           Calls Answered
Agents Idle                                      Calls Abandoned
Agents on ACD                                Answer Service Percentage
Agents on Non ACD                         Average Abandon Seconds
Agents In Out Calls
Agents in DND
Agents Available
Agents Unavailable
Agents Logged In
Average Speed of Answer
Telephone Service Factor

Historical data is available for the last 12 hours or for the Current Day.  ASA and TSF are available for the last 15 minutes, Last 12 hours or the current day.