BCMS with Ultra-Link

Avaya BCMS with Ultra-Link Software

Ultra-Link is powerful real time data collection software that gathers information from the Avaya BCMS and distributes this data to LED Wallboards, Data-Pops (Desktop Clients), Plasma/LCD/TV monitors, Emails (including PDAs, Cell Phones, Pagers), XML Web Pages and Printed Reports. Ultra-Link gives mobility back to the supervisor so they can assist agents, attend meetings and still be aware of the status of the call center. Administering the data will elevate the data from “just another set of facts and figures” to useful and empowering information sent out to a targeted audience to improve efficiency and effectiveness in your business.
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The Avaya BCMS statistics can be captured thru the CLAN via a Telnet session. The customer or Avaya must supply the login/password. 

Ultra-Link for Avaya BCMS

The following data items can be viewed from your Avaya BCMS via the CLAN connection. Older systems may require a serial connection via the 8400 Data Module.

Sample Data Items 
Group Name
Screen Time    
Calls Waiting  
Oldest Call
Avg Speed Ans
Avail Agents
Aband CallsT  
Avg Aband Time
ACD Calls
Avg Talk Time
Avg After Call
% in Serv Level