CMS with V-Display

Avaya CMS with VDisplay Software

V-Display is application that resides within Avaya CMS and collects data to be displayed on Spectrum Wallboards. The application has a Windows Graphical User Interface (GUI) that provides the customer the ability to administer the software from any PC that is running the Client and is on the network with the Avaya CMS. The V-Display software collects interval (real time) and historical data (running totals for the day) and the customer selects which of these data items to display on the Spectrum Wallboards.

Avaya CMS with VDisplay Software

                      3024C Wallboard with Ethernet Adapter           

Compatible LED Wallboards
3214C 2 line x 20 character, 40.2” Long, LED Wallboard(Serial) **Ethernet Adapter required**
3614C 2 line x 26 character, 52.2” Long, LED Wallboard(Serial) **Ethernet Adapter required**
3024C 2 line x 33 character, 64.2” Long, LED Wallboard (Serial) **Ethernet Adapter required**
3424C 2 line x 40 character, 76.2” Long, LED Wallboard(Serial) **Ethernet Adapter required**

Custom data items and reports can be used with V-Display to be displayed on LED wallboards. Please consult Spectrum Corporation for a quote.

The following data items can be viewed on LED Wallboards with VDisplay software

Type int int int int int int int int long int long int long int long int int int int int int int int int int int int int int float

Name acd split coff acdc accept abnc inflowc outflowc anst acdt abnt acwt staff avail ocw inq inring onacd inacw onacwin onacwout inaux onauxin onauxout other svclvl

Description acd split calls offered acd calls acceptable calls abandon calls in flow calls out flow calls answer time acd time abandon time after call work time staffed agents available oldest calls waiting calls in queue agents ringing agent on acd calls agents in after call work agents on after call work in agents on after call work out agents in aux agents on aux in agents on aux out agents in other state Service Level