Ericsson

ERICSSON - LED Wallboards

The Ericsson system can deliver real time information to the agents and supervisors. For more information about the Ericsson’s wallboard driver software, please refer to your Ericsson User’s Guide.

Ericsson

The Ericsson system has built-in wallboard driver software and the data items and formatting available for the LED wallboards will be dependent on this application. The diagram above is an estimation of the features supported. For the latest information please contact your telecom vendor or refer to the wallboard driver portion of your User’s Manual. 

Sample Statistics   (Actual data items may vary) 

Calls in Queue
Oldest Call Waiting
Number of Agents Available
Number of Agents Unavailable
Abandoned Calls
And More

The Ericsson system supports the Spectrum 1022C, 1023C (1-Line Serial Models) and 3024C (2-Line Serial Model) wallboards