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Mitel 6110 CyberACD

Mitel 6110 with CyberACD

PrairieFyre’s CyberACD for Mitel phone systems is a powerful software program designed to deliver real time information to the agents and supervisors. The WallBoarder portion of CyberACD provides a link to Spectrum wallboards. For more information about CyberACD go to http://www.prairiefyre.com.

Mitel 6110 w/ Wallboarder   

                             3614-IPC(Ethernet Wallboard)

Mitel 6110 w/Wallboarder

1 line serial Wallboards
2 line serial Wallboards
3 line serial Wallboards
2 line Ethernet Wallboards

The information provided in the diagram above specifically the data items and text labels on the LED wallboards is estimation. For specific information about the data items and formatting available for your software version contact your telecom vendor or the Mitel Wallboarder User Manual.

Mitel 6110 with CyberACD

Data items available from your CyberACD software include: 

Number of Calls Waiting
Time of  Longest Call Waiting 
Number of Agents Logged In 
Number of Agents Available
Calls Offered Today
Calls Abandoned Today
Calls Answered Today
Answer Percentage
Service Percentage

These items can be shown for each Queue or Queue Group.

CyberACD supports all Spectrum wallboard models. The software will support up to 128 wallboards.  Thresholds can be set which will cause the wallboards to display information in different colors and sound an audible alert.  Text messages can be sent to the wallboard on a periodic basis or as a one-time priority message.