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Mitel with Taske

Mitel with Taske Toolbox

Taske’s Toolbox software for Mitel phone systems is a powerful software program designed to deliver real time information to the agents and supervisors. The WallSign Server and Administrator provide a link to Spectrum wallboards. For more information about Taske Toolbox go to http://www.taske.com.

The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information please contact your software sales representative.

Mitel with Taske Toolbox

Data items available from your Taske WallSign software include: 

Number of Calls Waiting               Calls Offered
Time of  Longest Call Waiting            (Last 12 Hours/Current Day)
Number of Agents Logged In         Calls Answered
Number of Agents Available               (Last 12 Hours/Current Day)
Number of Agents Unavailable       Calls Abandoned
Number of Agents on ACD                (Last 12 Hours/Current Day)
Number of Agents on Non ACD     Answer Service Percentage
Number of Agents Idle                      (Last 12 Hours/Current Day)
Number of Agents in Out Calls      Average Abandon Seconds
Number of Agents in DND                 (Current Day)

Average Speed of Answer
 (Last 15 Minutes/Last 12 Hours/Current Day)
Telephone Service Factor
 (Last 15 Minutes/Last 12 Hours/Current Day)

Taske WallSign supports all Spectrum wallboard models. The software will support up to 128 wallboards.  Thresholds can be set which will cause the wallboards to display information in different colors and sound an audible alert.  Text messages can be sent to the wallboard on a periodic basis or as a one time priority message.