Nortel CC MIS

Nortel’s CC MIS supports 1 to 4 line serial Wallboards, which can be attached directly to a supervisor’s PC or can be daisy chained together off the CC MIS. Displaying ACD group/queue statistics on Spectrum Wallboards allows you to present your agents with actionable items so they can make immediate adjustments to the current queue status.

   Nortel CC MIS

                               3214C                                    3214C

Note: CC MIS supports various configurations for wallboard connections including the XR VME, modem, terminal server or remote PC. The cabling and pin outs may be different for each.

Compatible Models
3217C 3 line x 20 character (4-line mode also supported), 40.2”Long, Tri-Color LED wallboard (serial)
3617C 3 line x 26 character (4-line mode also supported), 52.2”Long, Tri-Color LED wallboard (serial)
3027C 3 line x 33 character (4-line mode also supported), 64.2”Long, Tri-Color LED wallboard (serial)
3214C 2 line x 20 character, 40.2”Long, Tri-Color LED wallboard (serial)
3614C 2 line x 26 character, 52.2”Long, Tri-Color LED wallboard (serial)
3024C 2 line x 33 character, 64.2”Long, Tri-Color LED wallboard (serial)
3424C 2 line x 40 character, 76.2”Long, Tri-Color LED wallboard (serial)
1512C 1 line x 15 character, 28.9”Long, Tri-Color LED wallboard (serial)
1022C 1 line x 20 character, 37.7”Long, Tri-Color LED wallboard (serial)
1023C 1 line x 20 character, 57.4”Long, Tri-Color LED wallboard (serial)
1033C 1 line x 30 character, 84.4”Long, Tri-Color LED wallboard (serial)

The Nortel CC MIS has built-in wallboard driver software and the data items and formatting available for the LED wallboards will be dependent on this application. The diagram above is an estimation of the features supported. For the latest information please contact your telecom vendor or refer to the wallboard driver portion of your User’s Manual. 

Nortel CC MIS-Sample Data Items (data item may vary)
Group Name
Average Delay
Average ACD Time
Service Level
Calls Abandoned
Calls Answered
Calls Waiting
Overflow Out
Pos Manned
Pos Spare
Pos ACD Call
Pos Not Ready
Pos Waiting
Pos DN Call