Nortel Max

Nortel Meridian MAX

Ultra-Link is powerful real time data collection software that interfaces to the Meridian Max and distributes the real-time statistics to LED Wallboards, PcPops! (Desktop Clients), Plasma/LCD/TV monitors (DashView Plus Clients), Emails (including PDAs, Cell Phones, Pagers) , XML Web Pages and Printed Reports. Ultra-Link gives mobility back to the supervisor so they can assist agents, attend meetings and still be aware of the status of the call center. Administering the data will elevate the data from “just another set of facts and figures” to useful and empowering information sent out to a targeted audience to improve efficiency and effectiveness in your business.

Ultra-Link can combine statistics from multiple data sources including the Nortel Max to provide enterprise wide data management.

The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information for your specific system and version please contact Spectrum Corporation.

Ultra-Data Enterprise for Nortel Meridian MAX.

The LCW – Longest Call Waiting statistics require an additional component so that these statistics can be captured. Please call Spectrum for more details.

ACD-DN                                          CDN
Screen Time                                    Calls Waiting
Average Delay                                  Calls Abandoned
Service Level Percentage                  Calls Answered
Calls Abandoned                              Calls Busy
Calls Answered                                Calls Routed
Calls Waiting Direct                          Calls Disconnected
Calls Waiting Virtual                         Calls Default
Time Overflow In 
Time Overflow Out                             LCW Module 
Number Agents Manned                     Longest Call Waiting
Number Agents Spare                        Calls Waiting
Number Agents on ACD Calls             Positions Manned
Number Agents Not Ready                 Time of Overflow
Number Agents Waiting                     Agents on ACD Calls
Number Agents in DN Calls               Agents Idle
                                                       Agents on DN Calls
                                                       Agents Logged Out