Nortel Contact Center Manager (CCMS)

Ultra-Link is powerful real time data collection software that interfaces to the Nortel Contact Center Manager* server and distributes the real-time statistics to LED Wallboards, Desktop Clients, Plasma/LCD/TV monitors, Emails (including PDAs, Cell Phones, Pagers), XML Web Pages and Printed Reports. Ultra-Link gives mobility back to the supervisor so they can assist agents, attend meetings and still be aware of the status of the call center. Administering the data will elevate the data from “just another set of facts and figures” to useful and empowering information sent out to a targeted audience to improve efficiency and effectiveness in your business.

Ultra-Link can combine statistics from multiple data sources including the Nortel Contact Center Manager to provide enterprise wide data management.

Ultra-Link interfaces to the Contact Center Manager Server over the LAN and logs in as a Supervisor. Data is provided for Applications, Skillsets, System Summary and IVR reporting entities. The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information for your specific system and version please contact Spectrum Corporation.

Nortel CCMS with Ultra-Link

The following data items are only a portion of the data available from the Application, Skillset, System Summary and IVR Intervals and Moving Windows.

Real Time Statistics

Calls Abandoned
Calls Answered
Calls Waiting
Max Waiting Time
Total Waiting Time
Calls Offered
Agents Available
Agents Unavailable
Agents on DN Calls
Skillset State
Total Answer Delay
Total Calls Answered
And More!

*Formerly Nortel Symposium