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ShoreTel

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ShoreTel
Contact Center and Enterprise Contact Center

The ShoreTel Contact Center and Enterprise Contact Center have built
in wallboard driver software that is part of the EasyRun offering. This integrated wallboard software is compatible with most Spectrum 1-Line and 2-Line serially connected LED wallboards including the 3214C, 3614C, 3024C, 3424C.

ShoreTel Contact Center/Enterprise Contact Center

 

The EasyRun application has built-in wallboard driver software and the data items and formatting available for the LED wallboards will be dependent on this application. The diagram above is an estimation of the features supported. For the latest information please contact your telecom vendor or refer to the wallboard driver portion of your User’s Manual.

Sample Statistics (Actual data items may vary) 

Calls in Queue
Oldest Call Waiting
Number of Agents Available
Number of Agents Unavailable
Abandoned Calls
And More

ShoreTel using EasyRun software wallboard compatibility.
(1512C, 1022C, 1023C, 1033C, 714C, 3214C, 3614C, 3024C, 3424C)