Siemens 9005

Ultra-Link for Rolm 9751 release 9005

Ultra-Link is powerful real time data collection software that gathers information from a Siemens rel.9005 and distributes this data to LED Wallboards, Data-Pops (Desktop Clients), Plasma/LCD/TV monitors, Emails (including PDAs, Cell Phones, Pagers), XML Web Pages and Printed Reports. Ultra-Link gives mobility back to the supervisor so they can assist agents, attend meetings and still be aware of the status of the call center.  Administering the data will elevate the data from “just another set of facts and figures” to useful and empowering information sent out to a targeted audience to improve efficiency and effectiveness in your business.

Ultra-Link collects real time data from the rel. 9005 through a serial connection. Ultra-Link refresh rates are limited to the refresh rates on the 9005 system, which is affected by how many ACD groups are being reported.

The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information, please contact Spectrum Corporation.

Ultra-Link for Rolm 9751 release 9005

The PC running Ultra-Link will connect to the 9005 similar to the way a terminal or printer would be attached serially.

Real Time Statistics

Screen Time
Number Agents Available
Number Agents Unavailable
Number Agents Work
Number Agents ACD In
Number Agents INC
Number Agents Out
Number Agents INT
Number Agents Other
Number Agents Total
% Answered in Service Level
Calls Waiting
Oldest Call Waiting