Siemens 9006

Siemens HiCom and release 9006

Spectrum Wallboards are the best way to communicate important call center statistics to your agents. Instead of waiting until the end of the day…Why not display this data in real time? This will give your staff the opportunity to increase response time efficiency and eliminate abandoned calls.

Siemens HiCom rel. 9006 systems can communicate call center statistics to Spectrum 2-line wallboards with Business View Composer/Observer (BVC/O). Larger LED wallboards, desktop clients, plasma/LCD/TV screens, email alerts, web pages and printed reports are also supported when Spectrum’s Ultra-Link is purchased. Please contact Spectrum for details about Ultra-Link.

Siemens rel.9006 w/Business View Composer/Observer

                         3214C (serial)                            3214C (serial)

The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information please contact your software sales representative.

Serial Compatible Models
3214C 2 line x 20 character, 40.2”Long, Tri-Color LED wallboard
3614C 2 line x 26 character, 52.2”Long, Tri-Color LED wallboard
3024C 2 line x 33 character, 64.2”Long, Tri-Color LED wallboard
3214R 2 line x 20 character, 40.2”Long, RED-ONLY LED wallboard
3614R 2 line x 26 character, 52.2”Long, RED-ONLY LED wallboard
3024R 2 line x 33 character, 64.2”Long, RED-ONLY LED wallboard

Spectrum Wallboards for Siemens HiCom and release 9006 systems

The real-time statistics are divided into State variables for agent states and Queue variables for information about ACD calls in queue.

State Variables
Number of Agents in ACD incoming state
Number of Agents in the Available state
Number of Agents in Non-ACD incoming state
Number of Agents in Non-ACD outgoing state
Number of Agents in Non-ACD internal state
Number of Agents in Other state
Number of Agents in Unavailable state
Number of Agents in the Work state

Queue Variables
Oldest Call in Queue
Number of Calls in Queue
% of Calls answered within Service level threshold