Siemens HiPath Procenter 5.1

Siemens HiPath Procenter 5.1 w/MessageStream

Siemens MessageStream software and Board Distributor for Procenter 5.1 is compatible with 2-line serial Spectrum LED wallboards. Spectrum Wallboards are a highly visible solution for corporate communication. Instead of waiting to review end of the day reports you can present your agents with actionable items in real-time, so they can make immediate adjustments to the current queue status.

Siemens ProCenter 5.1
MessageStream Board Distributor

                                  3214C (serial)                   3214C (serial)

Compatible Models
3214C 2 line x 20 character, 40.2”Long, Tri-Color LED wallboard (serial)
3614C 2 line x 26 character, 52.2”Long, Tri-Color LED wallboard (serial)
3024C 2 line x 33 character, 64.2”Long, Tri-Color LED wallboard (serial)

The information provided here is to the best of our knowledge accurate and up to date.  However for the latest information please contact your telecom sales representative.

Spectrum Wallboards for MessageStream Board Distributor

Sample Statistics (actual data items may vary)
Number of calls queued
Service level
Server Status
Oldest call duration
Estimated wait time
Estimated service level
Eligible agents
Average wait time
Abandon rate
8-hour service level
10-hour service level
12-hour service level
16-hour service level
24-hour service level